Get in Touch With Us
Whether you've spotted something that needs correcting, have a question about one of our casino reviews, or simply want to share feedback — this page explains the best way to reach us and what happens when you do.
How to Contact Our Team
Email is the most reliable way to get a message to us. Every enquiry is read by a real person, and we aim to respond within two working days. Please write to us at [email protected].
A little context in your message goes a long way. If you let us know upfront what your enquiry is about — whether it's a content question, a correction, a partnership idea or something else — we can route it to the right person faster and get back to you sooner.
What You Can Reach Us About
We welcome messages from readers, casino operators, partners and anyone with a genuine reason to get in touch. The most common enquiries we receive include:
- Content questions — If something in our reviews or comparisons is unclear, or you'd like more detail on how we assess a particular casino, ask away.
- Accuracy and corrections — Our reviews are researched carefully, but offers, terms and casino details change. If you've spotted something that looks out of date or incorrect, we genuinely want to know. Accuracy is central to what we do.
- Feedback and topic suggestions — Have a question you'd like us to cover, or a casino you think deserves a closer look? Reader input shapes the content we produce.
- Editorial and partnership enquiries — If you represent a casino brand or an affiliated organisation and would like to discuss how we work, please introduce yourself and outline what you have in mind. We consider all approaches on their merits.
- Responsible gambling concerns — If you or someone you know is experiencing difficulties with gambling, please mention this in your message and we will direct you to the appropriate support services available in Australia.
What to Expect After You Write to Us
When your email arrives, it is reviewed by a member of the editorial team — not an automated system. Our standard response window is two working days. During particularly busy periods it may take a little longer, but we follow up on every genuine enquiry.
If you haven't heard back within three business days, it is worth checking your spam folder and, if necessary, sending a short follow-up.
About Our Reviews and How We Work
Online Casinos Australia researches and compares offshore casino sites available to Australian players. Our assessments cover licences, welcome bonuses, pokies and game libraries, payment options including AUD-friendly methods, withdrawal processes, mobile compatibility and customer support. Rankings are based on editorial judgement across those criteria — commercial relationships with operators do not determine where a casino is placed.
If you have read one of our reviews and have a specific question about an operator — its bonus terms, wagering requirements, accepted payment methods or anything else — our team is happy to help clarify what we know, or point you toward a more relevant section of the site.
For a broader look at how we evaluate operators, including the factors that carry the most weight in our scoring, you're welcome to reach out and ask directly.
A Note on Responsible Gambling
Online gambling in Australia is subject to eligibility requirements. You must be 18 or older to play at any online casino, and the casinos listed on this site are offshore operators. If you have concerns about gambling behaviour — your own or someone else's — the following Australian services offer confidential support:
- Gambling Help Online — gamblinghelponline.org.au — free, 24-hour counselling by phone and online chat
- Lifeline — 13 11 14 — crisis support available around the clock
- Beyond Blue — beyondblue.org.au — mental health support including gambling-related stress
If you contact us with a responsible gambling concern, we will respond with care and direct you to the right resources as quickly as we can.
Our Commitment to Accuracy
The casino landscape changes frequently — bonuses are updated, terms are revised, and operators adjust their offerings. We review our content regularly, but reader feedback is an important part of keeping information current. If you believe a detail in one of our pages is no longer accurate, please tell us: the casino name, the specific detail and where you found it. That makes it straightforward for us to verify and update.
We don't republish wording from casino operators or reproduce terms verbatim. Everything on this site reflects our own editorial research and assessment.
Thank you for taking the time to get in touch. We read everything and look forward to hearing from you.