Study finds car owners prefer dealership servicing

UK drivers say dealerships more reliable than other options

car service technician

Do you get your car serviced at a dealership? Or are you happy to have an independent or franchise service centre take care of it?

A recent study of car owners in the UK found that of those people who have chosen to continue to take their car to a dealership for servicing and maintenance it was dependability and reliability that was the primary attraction for them.

Related: Car Dealership asks “How do we list our cars with you?”

The survey was commissioned by the National Franchised Dealers Association (NFDA) and found 67% of consumers think franchised dealers are the safest place to service their car.

That corresponds with just 22% of respondents thinking independent repairers are the safest, and only 11% said they believed national chains were the safest option.

Australian Automotive Dealer Association (AADA) CEO David Blackhall said the results are feedback new car dealers in Australia are receiving.

“Consumers see new car dealerships as dependable and reliable and are impressed with the state-of-the-art service facilities and feel more comfortable knowing the dealership is directly linked to a manufacturer.”

Related: Job seekers happy to work in dealerships, but not sell cars!

Do you use a new car dealership for your car maintenance and servicing requirements? Or, do you believe it’s a better idea to look elsewhere?

We’d love to get your thoughts on car servicing in the comments section below.


  1. Hmmm, not sure who they interviewed for this survey. Speaking personally, I wouldnt dream of taking our car to a dealershop. Our local mechanic has been looking after the family cars for years. Most of my friends seem the same way.

  2. I use an independant repairer to service my VF Commordore. I trust this business and know someone is not going to try and upsell me extra service items that I dont need, unlike some of the big national multi dealership franchises.

Leave a Reply

Your email address will not be published.