Hyundai customers are most satisfied

Data shows Koreans brands at the top of the game

Hyundai customers are most satisfied

Hyundai car owners have been found to be the most satisfied with their purchase experience according to the JD Power Australia Sales Satisfaction Index.

The Korean brand has done one better than last year leaving its competitors in its wake with 827 points out of a possible 1000, three points ahead of fellow Korean maker and subsidiary, Kia.

These results are based on independent feedback from more than 2700 Australian new car buyers over the last financial year.

Respondents were asked to consider six factors concerning the purchase experience including the sales initiation process, the salesperson’s helpfulness, the deal itself, the time taken for vehicle delivery, the delivery process and the dealership.

J.D. Power’s Senior Country Manager Loi Truong says, the contributing this success is Hyundai’s heavy investment in their facilities as well as keeping up with technology, utilising tablets and an app in the delivery process.

Related: Fresh looks for 2018 Hyundai Accent

Hyundai COO Scott Grant is delighted with the result and says they know that have an extremely good model range that is continually being improved upon.

“If our customers are happy with the dealership experience it shows our dealers are doing a terrific job.”

“It is testament not only to our product but also to the Hyundai dealer staff behind this result.”

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