When you hand over your vehicle to have servicing or repairs carried out you want to know that your vehicle is going to get the best possible care.
And, just as importantly, the servicing/repairs are completed for a fair price.
The not for profit Car Care Council recommends we follow these Six Steps for choosing the right Auto Repair Shop:
- Make sure the business and its technicians are certified with industry bodies (such as the MTAA). Credentials and affiliations are indicators of professionalism and the management’s commitment to training and education.
- Check to see whether the shop and customer waiting area are clean and organized. Cleanliness and organization are signs of a well-run business.
- Are customers greeted and treated in a friendly and respectful manner? Many auto repair businesses excel in the area of customer service and satisfaction. A simple phone call to the shop to inquire about their services can give you a glimpse of how they treat customers.
- Does the business provide a written estimate? The business should complete a written estimate and request your signature prior to starting any repairs on your car.
- Does the business offer a warranty? Most auto repair businesses offer a warranty on parts and labour and the warranty is usually in writing or posted in the waiting area.
- Does the business have a list of satisfied customers or references that it is willing to give you, or posted on their website? Satisfied customers and recommendations from family, friends and neighbours are helpful in finding a good shop.
“A vehicle is a major purchase for most people, so it makes sense to take the time to select an auto repair facility that will take the best care of that investment,” said Rich White, executive director, Car Care Council.
“Being an informed auto care consumer means not only learning about your vehicle and its service needs, but also the facility that will make the repairs.”