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ATA says more needs to be done for truck operators

Association wants better ‘customer service’ from road network

m7 toll road sign

Truck owners and operators are paying big dollars every year to use the nation’s roads, but are they getting value for money?

The Australian Trucking Association (ATA) says they aren’t, especially when trucks are forced, or opt, to regularly use expensive toll roads.

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The association today came out and said the nation’s government should do more to help truck operators, including simply providing better service to their customers.

It follows the release of a Bureau of Infrastructure, Transport and Regional Economics research report on measuring infrastructure asset performance and customer satisfaction.

ATA Chair, Geoff Crouch, tells us the report highlights that much more could be done for the logistics industry.

“We need to set service standards for roads which establish the service that users can rely on, including standards on safety, access for heavy vehicles, mobile data access, and the provision of rest areas.

“Governments should establish independent management and funding of our roads that are focused on improving customer service for road users through better safety, access, reliability and cost.”

While Mr Crouch said the performance monitoring of roads should also be extended to privately run toll roads.

“Australia is experiencing ever-increasing, unsustainable, and unfair toll increases on heavy vehicles but without any measurement of this funding better services to the users paying these costs.”

Related: New Uber-like platform for cargo delivery

Are you a truck owner? Do you agree with the ATA’s stance on infrastructure investment and toll road charges? Let us know your thoughts in the comments section below.

Thanks to Daily Telegraph for the image

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About Joel Helmes 3672 Articles
Joel is the founder and CEO of Behind the Wheel. Joel has a background as a radio broadcaster with on-air roles at 4BC, 4KQ, 2KY, 2LT and 2UE amongst others, as well as a news editor and program director. Joel’s relationship with cars stems back to his early childhood learning to change oil and brakes with his father and uncle. This continued on into his driving years owning an assorted collection of cars.

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